Add Route at checkout to protect your package against loss, theft and damage, and make shipping 100% carbon neutral.
Visit route.com/sustainability to learn more.
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Fast Shipping and Professional Packing
We offer a broad range of shipping options owing to our long-standing relationships with UPS, FedEx and DHL. Our warehouse employees will pack all goods to our exacting requirements. Before shipping the goods are thoroughly inspected and secured. Every day, we deliver to thousands of customers across many countries. The fact that we are dedicated to becoming the largest online retailer in the world is evident. The warehouses and centers for distribution are in Europe and the USA.
Note that orders containing more than one item are given a processing time according to the item.
Prior to shipping before shipping, we'll inspect thoroughly the items you have ordered. Today, the majority orders will be sent within 48 hours. Expected delivery times are between 3-7 days.
Returns
The inventory is constantly changing and we are unable to completely manage it due to the fact that many parties are involved, including our warehouse and factory. Stocks can be changed at any time. Please understand it may happen that your order will be out of stock after your order has been made.
Our policy lasts for 30 days. If you haven't received your product within the 30 days period, we're not able to provide a refund or an exchange.
Your item should be in the original packaging and be unused. It should also be in its original packaging.